Returns & Exchanges

Due to the perishable nature of our fermented products, we cannot accept physical returns; however, we are committed to your satisfaction and will provide a refund or replacement if your order arrives damaged or incorrect.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please check your package for any leakage, broken seals, or missing items immediately to ensure everything is in perfect condition.

• 2.
  Document Issues

  If you notice a problem, take clear photos of the damaged product and the shipping box, as these are required for us to process your claim with the carrier.

• 3.
  Contact Fermentation Experts

  Email our customer support team within 7 days of delivery with your order number and the photos of the affected items to initiate a resolution.

• 4.
  Receive Resolution

  Once reviewed, we will issue a store credit, process a full refund to your original payment method, or ship a fresh replacement at no additional cost to you.